Frequently Asked Questions

Electric KickScooter FAQ

There are many questions surrounding electric scooters.  From where you can ride to how fast and best safety practices.  we’ve outlined this information for you below.  If you still have questions, read our full post about Electric Scooters in Toronto here.  See something unanswered in the FAQ? Drop us an email at the button above.

 

Is it legal to ride Electric Scooters in Toronto?

In short, no.

It has never been legal to ride Electric Scooters and many other electric micromobility devices like EUC’s and Electric Skateboards in Toronto.

The City has indicated that Toronto Police cannot enforce this ongoing ban.  If you decide to ride we recommend following the Provincial E-Scooter Pilot guidelines here.

 

What if I get pulled over by a Police Officer?

Like most people, many officers are simply curious about the device you’re riding.  We recommend engaging positively by explaining the safety features on your device (bell, front light, rear light) and that you’re wearing a helmet.

Have a printed copy of the Provincial E-Scooter guidelines with you as well so you can show you’re following Provincial rules.

 

What are the Provincial Guidelines for the Electric Scooter Pilot?

You can read the full document here.  When riding anywhere, we recommend adhering to:

– Maximum 24 km/h
– Wear a helmet
– Make sure you have a bell & lights
– Operate as a bicycle would – ride on the right side of the road, on cycle tracks and multi-use paths.

  

Do you price match Best Buy, Amazon and other retailers?

Nope.  If you're looking for the best possible price, we recommend you buy from a big-box retailer.  Just be aware that training, follow-up care and product knowledge are not included in their price.

Our focus is on customer service, education/training and building a relationship with you. You may spend a few more bucks buying from Segway of Ontario - but our staff, expertise, and personal service means you are purchasing with confidence from a locally owned business.

 

Do you have a retail location?

Yes!  We've been in the Distillery District since 2005.  We're currently located at 11 Gristmill Lane.  If you require service, please book an appointment in advance here - we have limited space and can't guarantee acceptance of your device without booking ahead.

 

What are your hours?

We're open 11am - 5pm from Monday - Saturday and closed on Sunday. If you require service or sales outside of these hours, email us to set up an appointment.

 

Do you take Trade-Ins?

In some circumstances we will accept trade-ins.  We do our best to give you a fair value for your device.  Keep in mind that we won't offer you retail cost for trade-ins as we need to inspect, refresh and then re-sell the device.  If you prefer the convenience of an easy trade-in over selling your device on Facebook Marketplace, this is your best option.

If you'd like to trade-in your device, contact sales@segwayofontario.com

 

My Electric Scooter needs Service, what do I do?

If your Electric Scooter needs Service in Toronto, we can probably help.  We primarily service Ninebot and Segway products, if you have another brand we recommend you contact your retailer.

If you have a Ninebot Scooter or Device, click here to book a service appointment.

 

What is your hourly service rate?

Since most repairs take less than an hour, we offer dynamic pricing.  We charge $25 + HST per 30 minutes.  We charge a diagnostic of $15 + HST if you decide not to have your repair done by us.
Got any other questions? Shoot us an email: sales@segwayofontario.com