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About 60% of Ninebot One mechanical issues are due to either a failure of the control board or a failure of the battery. The following are the basic initial troubleshooting steps we ask users to perform when they are having issues with their wheel: The motor seldom has any failure, therefore starting the machine should not cause any additional problems. If the wheel will not start, perform a roll test. Roll the wheel and note how it responds: a) rolls smoothly, b) rolls with resistance or c) doesn’t roll at all. If there is resistance and it’s not rolling smoothly,...

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